Privacy Policy

To provide an online casino service, Fair Crown Casino may handle information that identifies you or is reasonably connected with your account and activity. The information collected depends on how you use the website and which services you access. We aim to collect information that is relevant to operating the account, meeting our obligations and providing support.

Account and contact details

This may include your name, date of birth, residential details, country of residence, username, password details and contact information. We may also record information you provide when you communicate with support, submit a request, report a problem or respond to a security or account query.

Verification information

Where checks are required, we may request identity or age verification information and supporting documents. These may contain details such as your name, date of birth, address or a photograph. Verification information is used to confirm that an account is being used appropriately, help prevent impersonation and support responsible operation of the service.

Payment and transaction records

We may handle information about deposits, withdrawals, gaming activity, bonuses or other transactions associated with your account. Payment information may be processed through payment service providers. We may receive transaction status, payment method details, relevant identifiers and other information needed to confirm and reconcile a payment. We do not need to retain complete payment credentials where those details are handled directly by a payment provider.

Device, usage and cookie data

When you use the website, technical information may be recorded, including your IP address, browser type, operating system, device identifiers, approximate location, pages visited, access times, referral information and interactions with the website. We may also use cookies and similar technologies to remember preferences, maintain sessions, support security and understand how the website is used.

Personal information may be used for the following purposes:

• Creating, maintaining and administering your account.
• Processing deposits, withdrawals and other account transactions.
• Confirming identity, age and account ownership where checks are required.
• Detecting, preventing and investigating fraud, money laundering, security incidents, misuse and other suspicious or unlawful activity.
• Providing customer support, responding to questions and resolving complaints or technical issues.
• Operating, testing, maintaining and improving the website, account features and security controls.
• Sending service messages, account notices, security alerts and other communications needed to manage your account.
• Sending marketing communications where permitted and, where required, where you have provided consent.
• Meeting legal, regulatory, tax, accounting, record-keeping and responsible gambling obligations that apply to the service.
• Protecting the rights, property and safety of Fair Crown Casino, players and other people.

The legal basis or business reason for handling information can vary depending on the purpose and the type of information involved. Some processing is necessary to provide the service you request. Other processing may be required to meet a legal obligation, protect the security of the platform, prevent fraud or pursue a legitimate operational purpose. Where consent is used, you may withdraw it as described below.

We do not use personal information for purposes that are unrelated to the operation, security, support or lawful promotion of the service without an appropriate reason. If a new use is materially different from the purpose for which information was collected, we will take reasonable steps to provide relevant information or seek permission where this is required.

Personal information may be shared with service providers and professional partners that help operate the website. Depending on the service involved, these parties may support payment processing, identity and verification checks, fraud prevention, information technology, hosting, customer support, communications, security, auditing or legal and compliance functions. Service providers are expected to handle information appropriately and only for authorised purposes.

Information may also be disclosed where necessary to comply with a lawful request, meet a legal or regulatory obligation, investigate suspected fraud or unlawful activity, protect the safety of a person, or establish, exercise or defend legal rights. If the business or part of its operations changes ownership or structure, relevant information may be transferred as part of that change, subject to appropriate privacy protections.

Some service providers may handle information in a different country. Where information is transferred or accessed across borders, reasonable steps are taken to support appropriate handling and security, having regard to the circumstances and any requirements that apply.

We use reasonable administrative, technical and organisational measures to protect information from unauthorised access, alteration, disclosure, loss and misuse. These measures may include access controls, authentication processes, monitoring, secure transmission and internal procedures. No website, online account or electronic transmission can be guaranteed to be completely secure, so players should use a strong password, keep account credentials private and contact support promptly if they believe an account or device has been compromised.

Personal information is retained only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, identity, payment, transaction, security and communication records must be kept for a period required by law even after an account is closed. When information is no longer needed, it may be securely deleted, anonymised or otherwise disposed of in accordance with applicable requirements.

Cookies are small files or similar technologies placed on your device when you visit a website. They can help the website remember your session, language or other preferences, keep account functions working, support security and provide information about website performance. Some cookies may be used to understand general usage or support relevant communications.

You can manage or restrict cookies through your browser settings. Most browsers allow you to view, block or delete cookies and to receive a notification before certain cookies are stored. If you disable cookies, some website features may not work as intended, and you may need to enter information again during a session. Browser controls do not necessarily remove information that has already been collected or affect technologies that are essential to account security and operation.

The website may contain links to third-party websites or services. Those services have their own privacy practices, and this policy does not control how an external website collects or uses information. Players should review the privacy information provided by any third party before submitting personal details.

Depending on the circumstances and the requirements that apply, you may have the right to ask what personal information is held about you, request access to that information, ask for inaccurate or incomplete information to be corrected, request deletion of your data, and withdraw consent to marketing communications. You may also be able to object to or request limits on certain processing, or ask for an explanation of how a decision involving your information was made.

To exercise your data rights, including access, correction, deletion of your data or withdrawing consent to marketing, contact support@faircrowncasino.best. Please describe your request clearly and provide enough information for us to understand what you are asking for. We may need to verify your identity or account ownership before providing information or making changes. This helps protect players from unauthorised requests.

You can usually stop marketing communications by using the unsubscribe or preference option included in the message, where available, or by contacting support@faircrowncasino.best. Withdrawing consent to marketing does not affect the lawfulness of marketing activity carried out before the withdrawal. You may continue to receive essential service messages, such as security, transaction, account or policy notices.

A request to delete information may be limited where records must be retained for legal, security, fraud prevention, dispute resolution, accounting or other legitimate purposes. In those circumstances, we will explain the relevant limitation where appropriate and restrict the information from further use where possible. We aim to respond to valid requests within a reasonable timeframe and may need additional information if a request is complex or concerns a large amount of data.

If you have a privacy concern, please contact support@faircrowncasino.best so it can be reviewed. We may update this Privacy Policy from time to time to reflect changes to the website, our information practices or applicable requirements. The latest version published on the website will apply from its stated publication or update date.